Information for all customers


PayPal offers German inhabitants the ADDITIONAL possibility to pay directly from their bank account.

Please be aware that we only accept advance payment of orders placed in the EASTGATE-Shop.

You can pre-calculate your p&p charges from the table below. We are shipping registered parcels only. The amount due will depend on the weight of goods, where the goods are shipped:

items weight units (wu)
1-3 CD/Double Album/DVD 1
4-8 CD/Double Album/DVD 2
9-14 CD/Double Album/DVD 3
15+ CD/Double Album/DVD 4
1 T-Shirt 1
1 Zoom-O-Graphic 2
1 Cover Art Work 2

Germany Registered:
weight units p&p price
1EUR 4.50
2EUR 6.50
3EUR 8.00
4EUR 8.00

Europe Registered:
weight units p&p price
1 EUR 5.80
2 EUR 9.50
3 EUR 19.50
4 EUR 26.00 (parcel)

Air Mail World Registered (approx. 5 days-2 weeks):
weight units p&p price
1 EUR 5.80
2 EUR 9.50
3 EUR 19.50
4 EUR 50.00 (parcel)

Duties, Customs Fees and Taxes:
We do not calculate or charge you for local duties or taxes on non-EU shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local post office for more information. EASTGATE MUSIC & ARTS ® is required by law to declare an accurate monetary value on all international shipments. We are unable to honor any requests to suppress the value of an order on the customs sticker.

Delivery schedule:
As required by the EU-guideline, we will have to wait 7 days before we are going to ship your order. Delivery time will depend on destination. We will ship all orders via postal mail. Most postal shipments will arrive within 4 weeks, but this may vary depending on outside factors. If you prefer a faster shipment via courier service, please contact us under for extra-charges. Also, please note that couriers may require a signature for delivery and do not ship to P.O. Boxes. Please note that orders shipped by postal mail are not insured.

EASTGATE MUSIC & ARTS ® is not liable if a parcel gets lost in transit. In case you do not receive a registered parcel, we will start the tracking procedure at the Post office.

We absolutely guarantee that our products function and are delivered intact. You may return any item (shipping and handling charges are not refundable) in case it is delivered defective. If you receive a defective item, please contact:
We will provide you with a new item upon receipt of the damaged product. Defective products must be returned to us within two weeks upon receipt (date on postal stamp).

Please send merchandise returns to the address listed on your invoice. Merchandise that is returned to the wrong address will be shipped back to you.
It generally takes about 3-4 weeks to process a domestic return, it may take longer to non-EU countries.

Please note that we will not carry the costs for the shipment of returns to us. We recommend that you send your return via insured carrier. We are not responsible for lost returns.

EASTGATE MUSIC & ARTS ® Privacy Statement:
At EASTGATE MUSIC & ARTS ®, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or personal information about to any third party. EASTGATE MUSIC & ARTS ® may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased a product.

Of course, we will cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Please note:
- that with your order, you enter into a contract with EASTGATE MUSIC & ARTS ®.
- that the place of jurisdiction is Berlin, Germany.
- that delivered goods are property of EASTGATE MUSIC & ARTS ® until payment
is received in full.
- that we will take care that production- and shipment parts are eco friendly. We will neither take back, nor pay for the costs of recycling of packaging material.

Copyright © 2005 by EASTGATE MUSIC & ARTS ®.
All documents, covers, pictures, sound samples and other publications on this web server are copyrighted by their authors and may be downloaded, copied and reproduced by any means for personal use only. No part of those documents, covers, pictures, sound samples and other publications may be reproduced in books, magazines, or newspapers without the prior written consent of EASTGATE MUSIC & ARTS ® or the respective copyright owner.

EASTGATE MUSIC & ARTS ® is a worldwide registered trademark. Any unauthorized use of this trademark is strictly prohibited.

Content provided by:
EASTGATE MUSIC & ARTS ®, P.O. Box 30 42 44, D-10757 Berlin, Germany